Shipping policy

Shipping Policy

Where we ship. We ship across Canada, which is our main market, and to many other countries.

Where your order ships from. Every product on KACHI Club ships from a supplier’s warehouse in Canada. If your order includes items from different suppliers, they may arrive in separate packages.

Prices and taxes. All prices are in Canadian dollars (CAD). Applicable sales taxes (GST/HST, QST or PST) are calculated at checkout. Orders delivered in Canada have no customs duties or import fees. For orders delivered outside Canada, customs duties and import taxes may apply on arrival; they are set by your country and are the customer’s responsibility.

Shipping cost. The shipping cost is calculated at checkout, based on your address and the items in your cart, before you pay.

Delivery time. Orders are processed Monday to Friday, excluding holidays. Most orders within Canada are delivered within 3 to 7 business days; remote areas can take longer. Delivery times outside Canada are longer and vary by destination. You will receive a tracking number by email when your order ships.

Damaged, wrong or missing items. Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, or if your tracking has not updated for 7 business days, write to us at support@kachi.club and we will make it right with a replacement or a refund.

Questions? support@kachi.club